Please allow 5/7 business days for us to prepare and ship your order.
We ship via FedEx only, 1 to 3 business day service within Canada and up to 5 business day service for the USA and Europe. All shipments are trackable and insured at no extra cost and will require signature upon delivery.
Ship to address: For insurance purpose and accelerate payment processing we ask you to only use the address associated to your method of payment (Credit Card or PayPal account)
Customers are responsible for any taxes and duties applicable in their country.
Please contact us by Email if you need a faster service, we will try to accommodate you and quote you a new shipping cost.
Unfortunately, we have no control for any delays that may happen during shipping and cannot guarantee delivery time.
Terms and Conditions:
Our most important goal is to make sure our customers are always happy with our creations.
Since we design and handcraft all our creations ourselves, we always guarantee the quality of our craftsmanship and materials we used.
We will try our very best to meet any concerns you may have on a case by case basis. We are confident you will appreciate our work but we understand that sometimes appearances and volumes are different on your person than on the screen.
Our “Collection – In Stock” items can be returned within 5 business days after delivery.
All “Custom” order sales are final. No exchanges.
First, we ask you to inform us of your decision by Email at CONTACT@HASLERANDKIM.COM within 5 business days.
We will email you back a shipping return label that you must apply to the original box. We will not accept returns shipped with a different carrier.
Make sure item (s) are in their original boxes or bags and that enough padding protect the returned item (s). Any damaged or worn items will be charged a restocking fee.
Original shipping costs will not be reimbursed and return shipping costs will be calculated after receipt of items and will be deducted from the price of the returned item (s).
Please note that return shipping costs may be higher than rate charged when ordering item(s).
We will only credit the credit card or account used during the original purchase.